See all of our survey results for work routers. Netgear only had 24 percent of users who needed equipment repairs, which is better than the competition, but that's not saying much. Linksys has a 56 percent need for tech support, which is bad. The final two vendors in the list, Netgear and Linksys, did little to distinguish themselves. You better be ready to have a network admin on the phone a lot when using Cisco products. But its tech support needs are astronomical-81 percent of users had to get help 69 percent of Cisco users needed repairs. Cisco did score pretty well for reliability, tying with Asus at 8.6. It scored only 8.2 overall, tied with Netgear-and that's down from 8.4 last year and 8.6 in 2014. It made the cut for this survey, but didn't get ratings from readers that gave it much credibility as a solution worth having in the network closet. Cisco, however, is practically synonymous with enterprise-sized businesses. The only area in which Asus didn't best the rest was in the percentage of users who needed actual repairs Netgear was on top here with a 24 percent, compared to Asus's 37 percent.Īsus has a huge suite of routers, but most are, at best, targeted at small businesses. That translated directly into Net Promoter Score (NPS) of 54 percent the highest here, but not necessarily a barn-buster NPS. Asus's overall score of 8.7 (out of 10) is lower than last year's 9.0, but puts it well ahead of the competition in this list, making it a clear single winner.īusiness Choice 2016 - Routers- overall scoresĪsus scored pretty well across the board, tying with Cisco for reliability (8.6), getting the lowest number of users who required technical support, and the highest score in the likelihood to be recommended column (8.5). Top of that list: Asus, repeating its Business Choice win from last year, when it even beat Apple (the two shared the award in 2015). What we're left with is an order that reflects well with last year's results, even if it is showing just a few. They include D-Link, Belkin, and Motorola. That includes two-time winner Apple, and several vendors that in the past did not impress PCMag readers with what they had to offer. We had substantially fewer responses to the routers-for-work survey this year, which means a number of players didn't make the cut.
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